Date of last update: August 2025

1. Shipping Overview

Annie Sloan Australia Pty Ltd ACN 649 647 763 (“we”, “our”, “us”) ships all orders using Australia Post. We aim to process and dispatch your order as quickly as possible, ensuring it arrives safely and in excellent condition.

2. Processing Times

• Orders are typically dispatched within 2–3 business days of payment being received.
• During peak periods (e.g., sales, holidays), processing times may be longer.
• Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Methods & Delivery Times

We use Australia Post’s parcel services, including:

• Parcel Post: Estimated 2–8 business days (metro areas may be faster)
• Express Post: Estimated 1–3 business days to most metro locations
  Delivery times are estimates and may vary based on location and Australia Post network conditions.
  

4. Shipping Costs

• We offer $15 Flat Rate Shipping on all orders Australia-Wide.
• For orders over $150 shipping is Free.

5. Tracking Your Order

After dispatch, you will receive an email with your Australia Post tracking number.  Track your order here:
 https://auspost.com.au/mypost/track

6. Delivery Conditions

• Please ensure your delivery address is accurate. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.
• Australia Post may require a signature on delivery. If no one is available, parcels may be held at your local Post Office for collection.
• Once Australia Post marks an order as “delivered,” we are not liable for loss or theft.

7. Shipping Restrictions

We currently ship to addresses within Australia only.

8. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit:

• Contact us within 7 days of the estimated delivery date.
• Provide your order number and photos of the damage (if applicable).
  We will liaise with Australia Post to investigate and arrange a replacement or refund where appropriate.

9. Contact Us

For all shipping enquiries, please contact:
  support@anniesloan.com.au
  (08) 8123 5176
 Annie Sloan Australia Pty Ltd

Payment Information

• You can pay by credit/debit card, Apple Pay, Google Pay, PayPal, or AfterPay.
• At the checkout, you must create an account to receive updates and view order history.
• For more information, please read our Terms & Conditions and Privacy Policy.

Delivery Information

• Orders are packed and shipped from our warehouse in Adelaide, South Australia, Monday to Friday.
• We aim to dispatch orders within 3 working days of receipt. Orders placed on Fridays or weekends will be processed the following Monday.
• Delivery is free for orders over $150.

Payment Security

• Payment details are processed securely by third-party providers (ANZ Worldwide Payment Solutions and PayPal).
• These providers use 24/7 data encryption and anti-fraud technologies.
• We do not store your payment information.
• By paying via Apple Pay or Google Pay, you agree to our website Terms & Conditions and those of the respective payment providers.

User-Generated Content Policy

Please email your photos and Instagram username to content@anniesloan.com with #YESAnnie to give permission for us to use your photos on anniesloan.com. This also confirms your agreement to our Terms & Conditions and Privacy Policy.

Usage Licence

• You retain copyright ownership of your photos.
• By submitting with #YESAnnie, you grant Annie Sloan Interiors a non-exclusive, perpetual, worldwide, royalty-free licence to use your photos on:
  • Annie Sloan’s websites, including product pages and editorial/advertising content
  • Annie Sloan’s social media accounts (Instagram, Facebook, Pinterest, TikTok, Twitter)
  • Email marketing, including newsletters
  • Advertising campaigns (PR, press, direct mail, online ads) — we will contact you separately for permission if used in campaigns.

About Us

Annie Sloan Australia Pty Ltd is the Australian subsidiary of Annie Sloan Interiors Ltd, headquartered in Oxford, UK. We are located in Thebarton, South Australia.

We want you to be happy with our products! For suggestions or comments, please contact us:
  (08) 8123 5176
  support@anniesloan.com.au
 Business hours: Monday–Friday, 9am–5pm

Returns Information

Under Australian Consumer Law, consumers are entitled to refunds or replacements for goods and services that have major problems, don’t match descriptions, or are unfit for purpose.

• We accept returns of unopened and unused items within 21 days of purchase.
• We do not accept returns on custom orders, cut fabric, clearance, or final sale items.
• To initiate a return, contact support@anniesloan.com.au for instructions and approval.

Return Address

Returns Dept
 Annie Sloan Australia Pty Ltd
 5 Stirling St., Thebarton SA 5031

• Customers must arrange and pay for return shipping.
• Use tracked postage and pack items securely to avoid damage; items damaged in transit due to improper packaging are not refundable.
• Goods purchased at com.au cannot be returned to Annie Sloan Stockists or their associated stores.

Problems with Your Order

If your products arrive damaged or there is an issue with your order, contact our Mail Order Team immediately:
  support@anniesloan.com.au
  (08) 8123 5176

For more information on orders, shipping, returns, and policies, please refer to our Terms and Conditions page.