Date of last update: August 2025

1. Our Commitment

We comply with the Australian Consumer Law. You are entitled to a replacement or refund for major failures and repair or replacement for other acceptable quality failures.

2. Change of Mind Returns

At our discretion, returns for change of mind are accepted if:

• Requested within 14 days of receipt
• Item is unused, unopened, in original packaging
• Proof of purchase provided
• You cover return shipping costs
• Please note: if free shipping was applied to your order, the refund will be issued less the original shipping cost, as this has already been covered by us.

3. Returns Information

Under Australian Consumer Law, consumers are entitled to refunds or replacements for goods and services that have major problems, don’t match descriptions, or are unfit for purpose.

• We accept returns of unopened and unused items within 21 days of purchase.
• We do not accept returns on custom orders, cut fabric, clearance, or final sale items.
• To initiate a return, contact support@anniesloan.com.au for instructions and approval.

4. Damaged, Faulty or Incorrect Items

Contact us within 7 days of delivery with order details and photos. We will arrange replacement, repair, or refund at no extra cost.

5. Returning Items

Contact support@anniesloan.com.au before returning. Use secure, tracked postage and include proof of purchase.

6. Refund Processing

Refunds to original payment method within 10 business days (processing times may vary).

7. Contact Us

Email: support@anniesloan.com.au

 Phone: (08) 8123 5176